Customized Training  

Many organizations have found that investing in their human capital through employee training helps attract, develop, and retain an excellent workforce, thereby serving their customers better, something very important in today’s competitive market.

The Urban Group works closely with organizations to assess their training needs and craft a training program that matches their desired outcome. Sometimes that involves leadership training for the management team and can include training for the entire staff.

For example, The Urban Group was commissioned by the Department of Energy to develop training for their annual mandatory diversity training requirement. They wanted the focus to be on diverse styles of communication and learning and to include conflict resolution. Two different training programs were developed, one specifically for senior management and another for staff. The training, which included a participatory component, was very successful and as a result one of the DOE’s private contractors requested the same training for its staff and management team.

The Urban Group's training is participatory and engages all the participants’ senses and different learning styles. Training often is aimed at a specific issue the organization wants to improve, such as customer service, staff morale, and increasing staff’s ability to work with difficult customer or with each other.

The Urban Group's experience and organizational development knowledge has proven vital in the training needs assessment because frequently there are underlying issues within the organization that need to be addressed first before the training can be effective.

If you want to know more information about customized training for your organization, please contact Ruth Urban at (702) 458-8529 or via email at ruth@ruthurbangroup.com and she will be happy to answer any of your questions.